24/7 CUSTOMER SUPPORT & SLA

Marketplace Customer Support Portal

Enterprise support, fast SLA commitments, and technical assistance for all Neural Void Atlassian Cloud applications.

📩 Open a Support Request

SLA: < 4 Hours First Response

For technical assistance, bug reports, feature requests, or enterprise licensing, reach out directly to our dedicated engineering desk:

📧 [email protected]

Monitored 24/7 with automated priority triage. Critical Sev-1 production incidents are escalated immediately.

⏱️ Service Level Agreement (SLA) Matrix

Severity Level	Description & Scope	First Response	Resolution Target
🔴 Sev-1 (Critical)	App is unavailable or blocking critical Jira workflows	< 2 Hours	< 12 Hours
🟡 Sev-2 (Major)	Core feature degraded with workaround available	< 6 Hours	< 48 Hours
🟢 Sev-3 (General)	General questions, UI feedback, feature suggestions	< 24 Hours	Next Release

🛡️ Zero-Egress Security & Architecture Guarantee

All our Jira applications are built 100% on the native Atlassian Forge serverless architecture. Your sprint data, issue keys, story points, and user identities never leave your Atlassian Cloud tenant. We operate zero external servers and zero external tracking databases.